1. About these Terms and the seller
These Terms govern every purchase and use of the online revision service "PL CSCS" (the Service). The Service is digital content and may also include digital services under the Consumer Rights Act 2015. It provides independent CSCS Health, Safety & Environment revision materials, practice questions, mock tests, progress features, and related online tools.
Your contract is with PL CSCS (the Seller, we, us, or our). Contact for contract notices, cancellation where still available, and complaints through the support centre on the Site.
Purchasing access creates a contract between you and the Seller only. The payment provider, hosting providers, email providers, security providers, CITB, and CSCS are not parties to that contract and have no contractual duty to you under these Terms.
2. Eligibility and accounts
You must be at least 18 years old to purchase access. If a learner is under 18, a parent or legal guardian must make the purchase, accept these Terms, and supervise use of the account. By purchasing, you confirm that you have legal capacity to contract and that the information you provide is accurate.
You must provide accurate, current information, keep your sign-in details confidential, use only your own personal account, and notify us promptly if you suspect unauthorised access. One paid access entitlement is for one natural person. Account sharing — including concurrent or shared use of the same paid access by more than one person, lending login details, or letting another person study under your account — is prohibited. Account sharing is a material breach: we may terminate the account and remaining paid access immediately, and unused access time is not refundable except where the law requires otherwise. You are responsible for activity on your account unless it results from our failure to use reasonable care and skill.
3. Ordering and formation of the contract
Before paying, you can review the product description, access period, total price, currency presentation, any promotion code, these Terms, and the Privacy Policy, and correct input errors. You place an order by accepting these Terms, giving the separate immediate-supply consent, and selecting the unambiguous payment button. The contract is formed when payment is successfully confirmed and access is activated. Until then, we may decline to supply.
We may reject or cancel an order for a legitimate reason, including suspected fraud, chargeback risk, an obvious pricing or configuration error, legal or regulatory restrictions, sanctions concerns, technical inability to supply, or prior material breach. If payment has already been taken for a rejected or cancelled order before supply, it will be refunded to the original payment method.
The contract is available in English and Polish and this page can be saved or printed. Both versions are intended to have the same meaning. If there is an inconsistency, the English version prevails to the fullest extent permitted by law, without limiting mandatory consumer rights; any ambiguity will be resolved in the consumer's favour where the law requires. We record the accepted Terms version, language, account identifier, immediate-supply consent, and server timestamp with the payment record. Those records are evidence of what you accepted.
4. Price, payment, discounts, plans, and access period
The primary commercial offer is a one-time purchase of fixed-term access (currently 90 days) at the price shown at checkout (currently £12.99 GBP as the Adaptive Pricing source amount, unless a different amount is shown for that checkout). This Service is not sold primarily as a subscription. The checkout summary shows the total payable for the selected offer, including any taxes we are required to charge and any valid discount then applied. The payment provider may present an eligible local currency amount before you pay. There are no deposits or minimum spending commitments.
An optional auto-renewing subscription may also be offered at checkout. If you choose it, the payment provider bills the recurring amount every 90 days until you cancel. Cancelling stops future renewals; access continues until the end of the current paid period. You can manage or cancel the subscription through the billing portal linked from your Account centre.
Promotional prices, discount codes, sale banners, referral offers, and other discounts are discretionary. We may create, edit, suspend, replace, or withdraw any discount or promotion at any time, with or without notice, even if a code or offer is still visible elsewhere. A discount applies only if it is valid and accepted at payment confirmation for that order. We do not guarantee that any discount will remain available, that the same discount will apply to a later purchase, or that a withdrawn or edited offer creates any right to a refund, price match, or compensation for someone who has already paid a different amount.
Payment is processed by an external payment provider. We do not receive or store complete card details. You authorise the provider to charge the amount shown at payment confirmation. You must not make a knowingly false, fraudulent, or abusive payment dispute or chargeback after access has been activated. If you open such a dispute after legitimate supply, we may suspend access while it is investigated and pursue recovery of fees, chargeback costs, and unpaid sums to the extent permitted by law.
Each successful one-time purchase provides 90 days of personal access. If you have no remaining access when payment is confirmed, the new period begins from that confirmation. If your access is still active (including during an active subscription paid period), the new 90 days are added on top of your current expiry or paid-through date. Time is counted continuously and is not paused for non-use, holidays, or device problems. Unused days are not convertible to cash credit. Access cannot be transferred, resold, assigned, exchanged for cash, gifted, or paused except where required by law or expressly agreed by us in writing.
Except where a statutory right or an express written promise from us requires otherwise, unused days after supply begins are not refundable, and we do not give partial refunds for change of mind, unused study time, exam postponement, or a fail result.
If you have an optional auto-renewing subscription, access continues while the subscription remains active or until the end of the current paid period after cancellation. A one-time purchase made while you already have access stacks additional days as described above and does not cancel the subscription unless you cancel it separately.
The access length, plan or package name, featured inclusions, and commercial terms shown at checkout for a successful purchase apply to that purchase. For future sales we may change, replace, rename, or withdraw site plans, packages, featured inclusions, published prices, and the access length offered to new buyers at any time, with or without notice. A later change to what we offer does not shorten, rewrite, or re-price an access period already confirmed for an earlier successful purchase, except where required by law or where we expressly agree otherwise in writing.
5. Immediate supply, cancellation, and statutory remedies
A UK consumer entering a distance contract normally has 14 days to cancel. Our digital content is supplied immediately after payment. At checkout you expressly consent to that immediate supply and acknowledge that, to the extent the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, your cancellation right is lost when supply begins. Supply begins when access is activated, whether or not you then open any question or download any material.
If the required consent or acknowledgement was not obtained, or the legal exception does not apply, any statutory cancellation right remains available. To exercise a right that still applies, open a ticket in the support centre with the account email and order details before the applicable deadline. We will process any refund required by law using the original payment method without undue delay and within any statutory time limit.
Nothing in these Terms excludes the Consumer Rights Act 2015. Digital content and digital services must be of satisfactory quality, fit for purpose, and as described. If they do not conform, you may be entitled to repair or replacement and, where that is impossible or is not provided within a reasonable time without significant inconvenience, an appropriate price reduction which may be a full refund. These statutory remedies are separate from any lost cooling-off right after immediate supply.
6. Licence and intellectual property
For the paid access period, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable licence, revocable only in accordance with these Terms, to access and use the Service solely for your own CSCS revision. The purchase does not transfer ownership of the Service, software, questions, explanations, translations, design, databases, trade marks, logos, or other content. No licence is granted for commercial teaching, redistribution, public display, or building a competing product.
The Service and its original content are owned by us or used under licence and are protected by copyright, database-right, trade-mark, and other intellectual-property laws. Third-party names and marks, including CITB and CSCS, remain the property of their owners and are used only for descriptive reference. All rights not expressly granted are reserved. Any feedback you send may be used by us to improve the Service without obligation to you.
7. Acceptable use and protection of the Service
You must not:
- share an account or paid access (including concurrent use by more than one person), lend, sell, sublicense, rent, or transfer an account, or allow another person to use your paid access;
- copy, photograph, record, publish, transmit, translate, mirror, or reproduce a substantial or systematic part of the practice materials, or build a competing collection from them;
- use bots, scripts, scraping, automated screen capture, data mining, bulk extraction, or the Service or its content to train, fine-tune, or evaluate an artificial-intelligence or machine-learning system;
- bypass access controls, quotas, rate limits, authentication, or technical protections, probe for vulnerabilities, reverse engineer the Service, or attempt to obtain source code or undisclosed answers;
- introduce malware, overload, disrupt, damage, or impair the Service or interfere with another user's use; or
- use the Service unlawfully, fraudulently, to impersonate another person, to infringe rights, or to assist cheating in an official examination.
We may use proportionate security, device, network, and usage records to investigate suspected misuse, including suspected account sharing. We may rate-limit, restrict, or suspend access while investigating, and may terminate the account and access for a material or repeated breach, including account sharing. Where termination is for account sharing or another material breach by you, unused access time is not refundable except where the law requires otherwise. We may act immediately where reasonably necessary to protect users, content, evidence, payment systems, or service security, and may pursue available legal remedies, including injunctive relief.
8. Availability, maintenance, and changes to the Service
You need a compatible, up-to-date browser, a suitable device, and a reliable internet connection. You are responsible for your device, software, and connection. We aim to keep the Service available with reasonable care and skill but do not promise uninterrupted, instantaneous, or error-free operation. Planned maintenance, security incidents, capacity limits, third-party outages, and events outside our reasonable control can cause interruption. Brief or intermittent interruption alone does not entitle you to a refund if we continue to supply the core paid Service with reasonable care and skill, without limiting your statutory remedies for a significant failure to supply.
We may update questions, explanations, translations, security controls, interfaces, and technical features to maintain accuracy, safety, legality, and performance. Content may change during your access period. We will not materially remove the core paid revision service during an existing access period without a valid legal, security, or operational reason. A significant failure to supply remains subject to your statutory remedies.
9. Revision product, accuracy, and examination disclaimer
The Service is an independent commercial revision product. It is not affiliated with, endorsed by, approved by, accredited by, or operated by CITB, CSCS, or any official test centre. It does not book the official test, issue a CSCS card, provide an official qualification, act as a training provider for card schemes, or reproduce the live examination paper.
Practice materials are educational aids only. They are not legal, health-and-safety, employment, immigration, tax, or professional advice. We do not warrant, represent, or confirm that any practice question, answer, explanation, translation, or topic weighting is complete, current, official, accurate, or free from error, or that it will match an official test. Official rules and question banks change. You remain solely responsible for checking current official requirements, verifying information independently where it matters for safety or compliance, and preparing appropriately. Using the Service does not guarantee a pass, card, job, visa, or other outcome.
The Service is for exam revision only. It is not a substitute for workplace training, site induction, method statements, risk assessments, supervision, or compliance with law and site rules. To the fullest extent permitted by law, we are not liable for any personal injury, illness, death, property damage, or other loss arising from reliance on practice questions, answers, explanations, or other Service content when working on a construction site or elsewhere, or from any decision or omission based on that content. Nothing in this clause limits liability that cannot lawfully be excluded, including death or personal injury caused by our negligence as stated in these Terms.
10. Complaints and consumer assistance
Send complaints about payment, access, faults, or content through the support centre. Include your account email, order details, a clear description of the problem, and relevant evidence. We will investigate fairly and within a reasonable time and may ask for information needed to reproduce or resolve the issue. Please keep copies of your order confirmation and these Terms.
If we cannot resolve a consumer complaint, we will provide any alternative-dispute-resolution information required by law. Consumers may also obtain independent help from Citizens Advice in England and Wales, Advice Direct Scotland, or Consumerline in Northern Ireland. You do not have to use informal resolution before exercising any right to go to court.
11. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights under the Consumer Rights Act 2015, damage caused by digital content where liability cannot lawfully be excluded, or any other liability that the law does not allow us to exclude or limit.
If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made, for business losses, for exam fees, travel, lost earnings, or opportunity costs linked to a fail or delay, for personal injury, illness, or other harm arising from reliance on practice questions, answers, explanations, or other Service content (except where liability cannot lawfully be excluded), or for failures caused by your device, internet connection, misuse, third-party software, or a third party outside our reasonable control, except where the law makes us responsible.
If you use the Service wholly or mainly for business purposes, the consumer provisions do not apply. Subject to the liabilities that cannot be limited, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the amount you paid us for the affected access period, and we will not be liable for loss of profit, revenue, business, opportunity, goodwill, anticipated savings, or data, whether direct or indirect.
12. Personal data
We process personal data as described in the Privacy Policy and in accordance with applicable UK data-protection law. The Privacy Policy forms part of these Terms where it explains how we handle data needed to perform the contract. Privacy Policy.
13. Suspension, termination, and expiry
You may stop using the Service at any time. When signed in, you can delete your account in Account centre after password and two-step verification; deletion ends paid access on that account immediately. Stopping use, deleting an account, failing an exam, or choosing not to study does not create a refund right after immediate supply has begun, except where required by law or under an express additional written refund promise from us.
We may suspend an account immediately for a credible security, fraud, payment-dispute, legal, or serious misuse risk, including account sharing. We may terminate for a material or repeated breach — including account sharing — normally after giving a reasonable opportunity to remedy it where that is appropriate and the risk is not urgent; we may terminate immediately for account sharing where continued shared use would undermine the one-person licence or the security of the Service. Where we terminate for account sharing or another material breach by you, unused access time is not refundable except where the law requires otherwise. Suspension or termination does not remove accrued rights, statutory remedies, payment records, or records we must retain by law. Clauses that by nature should survive (including intellectual property, acceptable use, liability, governing law, and this survival wording) continue after expiry or termination. Access otherwise ends automatically at expiry.
14. Changes to these Terms, access terms, and commercial offers
We may change these Terms, the commercial terms on which new access is sold (including plans, packages, prices, discounts, and offered access length), and related site policies prospectively at any time, including without prior notice for future visitors and future purchases. The Terms version and checkout summary accepted at a purchase continue to govern that purchase. Later purchases require acceptance of the then-current Terms and the then-current offer. If a change must affect an existing paid Service other than a change to future offers, we will give reasonable notice where practicable and will not use a change to remove mandatory rights or retrospectively impose a new charge for that already-paid period.
15. Governing law and courts
These Terms and the contract are governed by the law of England and Wales. If you are a consumer, this choice does not deprive you of any mandatory protection that applies under the law of the part of the United Kingdom or other country where you habitually live.
A consumer living in England or Wales may bring proceedings in the courts of England and Wales, a consumer living in Scotland may use the Scottish courts, and a consumer living in Northern Ireland may use the Northern Irish courts. We may bring proceedings against a consumer only in a court permitted by applicable consumer law. Business users submit to the exclusive jurisdiction of the courts of England and Wales.
16. Other legal terms
Neither party is liable for delay or failure caused by an event outside its reasonable control, but this does not remove any refund or other right that cannot lawfully be excluded.
You may not transfer your contract or account. We may transfer our rights and obligations to a successor or purchaser of the Service if this does not reduce your statutory or contractual rights, and we will notify you of any transfer that materially affects you.
If any provision is unlawful or unenforceable, it will be treated as modified to the minimum extent necessary or removed, while the remaining provisions continue in full force. A delay or failure in enforcing a right is not a waiver of that right. Any waiver must be clear and in writing to be effective.
These Terms, the checkout information shown before payment, the immediate-supply consent, and policies expressly incorporated into them form the entire contract between you and us for the Service and replace any earlier inconsistent statements about the same subject, without excluding liability for fraud or fraudulent misrepresentation. No person other than you and the Seller has a right to enforce the contract under the Contracts (Rights of Third Parties) Act 1999.
We may send contractual notices to the email address on your account or through the support centre. You are responsible for keeping that email address current. Notices are treated as received when sent to that address, or when made available in the support centre, unless the law requires a different rule.